What to do when you cannot connect

HomeForumsSupportTechnical SupportWhat to do when you cannot connect

Tagged: 

This topic has 76 voices, contains 140 replies, and was last updated by Avatar of Nestor Nestor 105 days ago.

Viewing 15 posts - 121 through 135 (of 141 total)
Author Posts
Author Posts
December 8, 2011 at 11:54 am #10699
Avatar of Rari
Rari
Developer

assuming it is a new account, yes.

keep in mind you cannot change your game password atm. so if you change your master password (which you can do here) your game account password has not changed.

December 10, 2011 at 3:17 am #10734
Avatar of delfer8
delfer8
Player

Hi can anyone help me? my brother have a problem: when he conect to play the game this close and send him an error. why?

December 10, 2011 at 4:27 pm #10752
Avatar of GMPathy
GMPathy
GameMaster

Some information on the error message would help, does it happen every time?
Does his graphics card support shader3 and some additional details on his computer specs may also help diagnose the issue.

December 13, 2011 at 2:27 am #10788
Avatar of viruskiller
viruskiller
Player

did the server just crash?

December 13, 2011 at 3:57 am #10794
Avatar of Draconan
Draconan
Player

I just got home and tried to connect and can’t so I am gonna go with yes :(

December 13, 2011 at 4:14 am #10795
Avatar of solidxstate
solidxstate
Player

Currently unable to login, stuck on “connecting to world, please wait”. have restarted client multiple times, same result.

December 13, 2011 at 11:21 am #10797
Avatar of viruskiller
viruskiller
Player

server was up for a while now is down again.. i’m stuck at loading screen

December 13, 2011 at 11:52 am #10798
Avatar of Rari
Rari
Developer

Game server is down. Will have it brought back up asap.

December 13, 2011 at 12:05 pm #10799
Avatar of delfer8
delfer8
Player

to GMpathy: it happen every time and he cant play, he told me he will try to play when the developers repair this bugs.

  • This reply was modified 157 days ago by Avatar of delfer8 delfer8.
December 13, 2011 at 12:46 pm #10802
Avatar of Rari
Rari
Developer

delfer8 – We are always on fixing bugs, but without feedback from players experiencing them we can’t fix the bugs. The questions Tabby asked are important to get answers to. What was the error? Was it a crash dump? A physx error?

December 13, 2011 at 1:09 pm #10803
Avatar of viruskiller
viruskiller
Player

http://www.mediafire.com/?rmkj1b77ltx3z60,9w1unv55rl66l8x,yb3a42b2mbjvj8b,vhku4dptgghpfqa
her’s 4 crash dumps i got so far
i care less for user interface bugs or game mechanics and more for performance related bugs so i hope those help

PC specs
vista ultimate x64
Intel core I5 670 2x 3.4 ghz
4 GB DDR3
nvidia9600 gt 512MB
60gb SSD

  • This reply was modified 157 days ago by Avatar of viruskiller viruskiller.
December 13, 2011 at 9:21 pm #10807
Avatar of delfer8
delfer8
Player

I dont stand very good, sorry :(, i only know when my brother open the game and enter with his account the game close and give hime a runtime error. Sorry if i didnt posted in bugs and if i dont stand the procedements to report.

December 14, 2011 at 12:02 pm #10813
Avatar of GMPathy
GMPathy
GameMaster

Delfer, post error in native language, and computer details. I can translate and try to help.

December 14, 2011 at 3:21 pm #10814
Avatar of delfer8
delfer8
Player

ok. Cuando mi hermano habre el juego y entra en su personaje, comienza a tener lagg y al cabo de un rato cuando hace algo, mover el cursor o el personaje, se le cierra el juego y el ordenador le da un error llamado ”runtime error” con unos códigos que no entendemos. This is all i can explain about the error. Thank you for help me :).

December 14, 2011 at 4:02 pm #10815
Avatar of GMPathy
GMPathy
GameMaster

¿Qué tipo de CPU? ¿Cuánta RAM?
¿Qué tipo de tarjeta gráfica?

¿Cualquier información sobre la velocidad de conexión a internet?

¿Esto ocurre cada vez que intenta ejecutar el juego?

Hope the translation was good, any information will help.

Viewing 15 posts - 121 through 135 (of 141 total)

You must be logged in to reply to this topic.